We are committed to providing you with the best possible service, however we understand there may be times where you are not satisfied. If this occurs, please inform us verbally or in writing to feedback@feelgoodfs.com.au with the exact details of your complaint, so we can work towards a prompt and fair resolution.

If we are unable to reach a satisfactory resolution, you can make a complaint in writing to the Australian Credit Licence holder, QED Credit Services Pty Ltd.

With regards to complaints resolution, we are mindful of the need to ensure that consumers are treated fairly and with respect during the complaints
handling process. Any dissatisfaction with a credit representative operating under the licence will be handled in an efficient, timely and effective manner in accordance with ASIC regulations of Internal Dispute Resolution (IDR).

We will try to deal with your complaint on the spot. However, if this is not possible, we will write to you to acknowledge your complaint within 24 hours of receipt.

We will ensure we treat you fairly and will work to resolve your complaint as soon as possible. In the rare event we are still investigating your complaint after 30 days we will write to you to explain why and to let you know when we expect to have completed our investigation.

QED Credit Services Pty Ltd details are:
Attention: Compliance and Complaints Handling Officer
Phone: 1300 817 662
Email: admin@pursuitbroker.com.au
Mail: 31 Ardentallen Road Enoggera QLD 4051

We hope that you will be satisfied with how we deal with your complaint. However, if your concerns remain unresolved, or you have not heard from us within 30 days, then you can have your complaint heard by an independent party.

The complaint can be lodged with the Australian Financial Complaints Authority (AFCA):

Phone: 1800 931 678 (free call)
Email: info@afca.org.au
Website: www.afca.org.au
Mail: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.

Compliments

We’re always delighted to know when we have succeeded in making your experience a pleasant and successful one. If we’ve provided you with exceptional service in any way please let us know by emailing feedback@feelgoodfs.com.au, or leave a public review which also helps us grow and reach more clients.