Frequently Asked Questions

Mortgage Brokers are legally obliged to act in your best interest (unlike banks!). We are your trusted advisors that will help you achieve your short and long-term goals with expert advice and years of industry experience. We offer you choice with a wide range of lenders and have years of experience and knowledge of their policies giving you the best chance of an approval. When you go directly to a bank, they can only offer you their range of products which may not be the most suitable for your individual circumstances, or the most competitive in the market.

Mortgage brokers can get better deals by requesting a rate discount with most lenders. Major banks won’t always offer their best rate without being asked. Mortgage brokers know how to navigate this system and apply the best available discount to your interest rate.

In most cases, no. Mortgage brokers are paid a commission from the lender you choose after settlement. We will always provide an estimate of the commission we expect to receive from your loan. Short-term and complex loans may incur a fee to cover our time, in which case you will be advised in a Credit Quote before you begin working with us.

The answer will depend on your circumstances! There are different ‘best rates’ for owner occupied homes vs investment properties, for fixed vs variable rates, interest only vs principal & interest repayments. We will always work with you to uncover your needs and objectives, before presenting a range of options for you to choose from.

We have our beautiful office in St Georges Basin for face-to-face meetings. We happily provide our service to the whole of Australia via videoconferencing technology.

Feel Good Financial Services prides itself on being an inclusive workplace and environment for our clients. We have an accessible, ground-level office where everyone is welcome, including children. We are ability-aware and will work with you to tailor our services to meet your needs, whether that involves videoconferencing technology, language interpreters or Auslan interpreters. We are your LGBTQIA+ friendly broker, and always open to learn new ways we can accommodate you and make you feel welcome.

We know what it takes to run a successful business. We work with you and your financial team (Accountant/Financial Planner) to understand how your business works, what your goals are, and how we can work together to reach them. We are small business experts and know how to maximise your financial position. We also understand the time constraints of running a business, which is why we offer a fully digital service and flexible appointment times.

Professionals are uniquely placed in the market as they are considered ‘low risk’ occupations under the banks’ assessment standards. Are you leveraging this in your financial position? Medical, Accounting, and Legal professionals may be eligible for special discounts and fee waivers not available to the general public. We have the experience of working with professionals, understanding their unique income streams, and finding financial solutions specially tailored to them.

We have a soft spot for First Home Buyers and take pride in the way we treat you, with respect, patience and care. Purchasing your first home can be daunting which is why we prioritise education through our First Home Buyer Coaching Sessions. We are always available and happy to answer your questions, guiding you through the process the whole way.

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