Frequently Asked Questions

Mortgage Brokers provide advice relating to mortgages.

Mortgage Brokers work with you to understand your financial position, and help you to reach your goals and objectives. Your goal might be to buy a house, buy an investment property, or refinance your mortgage. Mortgage Brokers can also help with asset finance like car loans, business loans and commercial loans.

Mortgage Brokers can compare a range of lenders and find you a suitable and competitive option, saving you money.

Mortgage Brokers submit the application on your behalf and deal with the lender directly, saving you time.

Mortgage Brokers are legally obliged to act in your best interest, whereas banks are not required to act in your best interest.

Mortgage Brokers are your trusted advisors that will help you achieve your short and long-term goals with expert advice and years of industry experience. We offer you choice with a wide range of lenders and have years of experience and knowledge of their policies giving you the best chance of an approval.

When you go directly to a bank, they can only offer you their range of products which may not be the most suitable for your individual circumstances, or the most competitive in the market.

Mortgage brokers can get better rates by requesting a rate discount with most lenders. Major banks won’t always offer their best rate without being asked. Mortgage brokers know how to navigate this system and apply the best available discount to your interest rate.

At Feel Good Financial Services, we do not charge a fee for most of our clients as we are paid a commission from the lender after settlement. In some circumstances, where this commission is not sufficient to cover our time, we may charge a small service fee. This fee is quoted upfront before any work is undertaken so there are no nasty surprises.

Mortgage Brokers are paid commission from the lender after settlement. Usually a broker will receive an upfront commission which is a percentage of the settled loan amount, minus any funds in the offset, the month after settlement. A trailing commission can also be received each month if the loan is not in arrears.

A Broker’s commission can be subject to “clawback”, whereby the Broker must repay all upfront commission if the loan is closed within the first 12 months.

Australia has over 19,000 mortgage brokers to choose from. Some are part of large national franchises, and others are small independent businesses.

You do not have to choose a Mortgage Broker that is local to you, as we can now utilise videoconferencing tools like Zoom for meetings.

Mortgage Brokers must hold a Certificate IV or Diploma in Finance and Mortgage Broking. You may consider their years of experience as well.

Mortgage Brokers should have access to a large range of lenders and products to ensure they have satisfactory options to meet clients’ needs.

It is wise to check the online reviews of Mortgage Brokers to help you choose. And finally, you should follow your gut and work with someone you trust.

At Feel Good Financial Services, Ellen holds a Diploma and has over 14 years’ experience in the finance industry. We have over 40 different lenders on our panel. Feel Good Financial Services has over 45 5-star reviews and hundreds of happy clients.

The answer will depend on your circumstances! There are different ‘best rates’ for owner occupied homes vs investment properties, for fixed vs variable rates, interest only vs principal & interest repayments. We will always work with you to uncover your needs and objectives, before presenting a range of options for you to choose from.

Feel Good Financial Services is based in the Shoalhaven, NSW. We take face-to-face appointments at The Greenhouse in Huskisson and we happily provide our services Australia-wide via videoconferencing technology.

Feel Good Financial Services prides itself on being an inclusive workplace and environment for our clients. We are ability-aware and will work with you to tailor our services to meet your needs, whether that involves videoconferencing technology, language interpreters or Auslan interpreters. We are your LGBTQIA+ friendly Broker, and always open to learn new ways we can accommodate you and make you feel welcome.

We know what it takes to run a successful business. We work with you and your financial team (Accountant/Financial Planner) to understand how your business works, what your goals are, and how we can work together to reach them. We are small business experts and know how to maximise your financial position. We also understand the time constraints of running a business, which is why we offer a fully digital service and flexible appointment times.

Professionals are uniquely placed in the market as they are considered ‘low risk’ occupations under the banks’ assessment standards. Are you leveraging this in your financial position? Medical, Accounting, and Legal professionals may be eligible for special discounts and fee waivers not available to the general public. We have the experience of working with professionals, understanding their unique income streams, and finding financial solutions specially tailored to them.

We have a soft spot for First Home Buyers and take pride in the way we treat you, with respect, patience and care. Purchasing your first home can be daunting which is why we prioritise education through our First Home Buyer Coaching Sessions. We are always available and happy to answer your questions, guiding you through the process the whole way.